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Certificate In Closing the Generation Gaps in the Workplace Online Course

Learn How To Close The Gap In The Workplace

Learn How To Close The Gap In The Workplace

Most people, no matter what their age, want the same thing from their workplace: to do meaningful work and to be recognized for it. However, work and rewards may be designed differently for different people. Age is just one factor to consider.

There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot afford to retire, or are simply healthy and happy enough they’d like to stay at work. However, the labor force continues to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers.

This course examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.

After you complete this course, you will be able to:

  • Identify where the generation gap issue surfaces, and the impact it has on the modern workforce.
  • Describe and apply language that is specific to each generation currently in the workplace.
  • Explore organization strategies that overcome gap issues.
  • Evaluate the need and effectiveness of recruiting, retention, and succession plans in context of the generation gap.

Course Fast Facts:

  1. Easy to follow and understand
  2. Only 6 to 8 hours of study is required
  3. Unlimited, lifetime access to online course
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time
  6. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment: Question One
  • Pre-Assignment: Question Two

 Session 2: History in Brief

  • How It Came To Be
  • Naming the Generations
  • Additional Considerations

 Session 3: Finding Common Ground

  • Common Ground
  • The Role of Generations in Teams
  • What’s the Underlying Issue?
  • Case Study: What It Means to be a Gen Y Leader, Part One
  • Case Study: What It Means to be a Gen Y Leader, Part Two
  • Case Study Questions

 Session 4: Silents, Boomers, X’ers, Y’s, Millennials, and Gen Z

  • Speaking Across Generations, Part One
  • Speaking Across Generations, Part Two
  • Exploring the Generations’ Times

 Session 5: Recruiting that Bridges the Gap

  • Recruiting is an Adventure!
  • Benefitting the Masses, Part One
  • Benefitting the Masses, Part Two

 Session 6: Pre-Assignment Review

  • Pre-Assignment: Question One
  • Pre-Assignment: Question Two
  • Generalizations

 Session 7: Creative Solutions

  • Knowing What You Want
  • Personality Assessments and Generations
  • Having It All
  • Making Connections

 Session 8: The Value of Planning

  • Succession Planning in a Nutshell
  • Making Connections
  • Coaching and Mentoring, Part One
  • Coaching and Mentoring, Part Two
  • Making Connections

 Session 9: Developing Targeted Retention Strategies

  • Retention Considerations
  • Making Connections
  • Pulling Things Together, Part One
  • Pulling Things Together, Part Two

 Session 10: What We Really Want

  • Filling in the Gaps
  • What’s the Plan?
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:


  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)


  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Delivery Method Online
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Course Summary

Course ID No.: 002GGCGOC
Delivery Mode: Online
Course Access: Unlimited Lifetime
Time required: Study at your own pace
Course Duration: 6 - 8 Hours
Qualification: Certificate