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Certificate In Workplace Harassment: What It Is and What to Do About It Online Course

Prevent And Handle Workplace Harassment

Prevent And Handle Workplace Harassment

Workplace harassment costs businesses hundreds of millions of dollars every year. The cost to employees’ physical and mental well-being is harder to count. This course will show you how to be proactive in preventing harassment and handle it when it does occur.

In this course, you will learn about different types of harassment. You will also learn prevention strategies (such as harassment policies and handling issues promptly), what to do if you are harassed, what to do if you are accused of harassment, and how to handle harassment as a manager. Then, you will learn a basic complaint resolution process (including how to handle false complaints), when mediation might be an option, and ways to help the workplace return to normal.

After you complete this Workplace Harassment: What It Is and What to Do About It course, you will be able to:

  • Explain what is acceptable behavior in the workplace and what is not, and why.Apply the benefits of harassment training.
  • Define the various types of harassment, including sexual harassment.
  • Assist in creating a harassment policy.
  • State some ways to prevent harassment and understand what role you can play.
  • Demonstrate some ways to protect yourself from harassment.
  • Know what to do if you are harassed or accused of harassment.
  • Understand the complaint process, from the complaint to the reply, to mediation or investigation, to a solution.
  • Identify situations where mediation is appropriate, and understand how mediation works in those situations.
  • Describe appropriate solutions for a harassment incident.
  • Know what to do if a complaint is false.
  • Help your workplace return to normal after a harassment incident.

Course Fast Facts:

  1. Easy to follow and understand
  2. Only 6 to 8 hours of study is required
  3. Unlimited, lifetime access to online course
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time
  6. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Harassment

  • What Is Harassment?
  • Types of Harassment
  • Legal Definitions
  • Summary
  • Reasonable Man/Reasonable Woman

 Session 3: Defining Sexual Harassment

  • What is Sexual Harassment?
  • Types of Harassment
  • Behavior Categories
  • Questionable Scenarios
  • Is This Harassment? Scenario One
  • Is This Harassment? Scenario Two
  • Is This Harassment? Scenario Three
  • Is This Harassment? Scenario Four
  • Is This Harassment? Scenario Five

 Session 4: The Purpose of Training

  • Why is Training Important?

 Session 5: Creating a Harassment Policy

  • Key Policy Points
  • Writing the Policy
  • The Complaint Procedure
  • Educating Staff
  • Monitoring the Policy

 Session 6: Other Prevention Strategies

  • Making Connections

 Session 7: Nipping it in the Bud

  • Your Role as a Manager
  • Making Connections

 Session 8: Protecting Yourself

  • Minimizing Your Risks
  • Key Strategies

 Session 9: What If It Happens to Me?

  • What Works and What Doesn’t?
  • Strategies that Do Work
  • Saying No

 Session 10: What If It’s Happening to Someone Else?

  • What’s Really Happening? Part One
  • What’s Really Happening? Part Two

 Session 11: Someone Has Filed a Complaint Against Me!

  • Steps to Deal with the Situation

 Session 12: Addressing a Complaint

  • Addressing a Complaint

 Session 13: Handling False Complaints

  • About False Complaints, Part One
  • About False Complaints, Part Two

 Session 14: Mediation

  • Basics of Mediation
  • Choosing a Mediator
  • External Mediator
  • The Mediation Process
  • Step One: Preparation, Part Two
  • Step Two: The Meeting, Part One
  • Step Two: The Meeting, Part Two
  • Step Three: Resolution
  • How to Document Mediation

 Session 15: Investigating a Complaint

  • Setting up the Investigation
  • Choosing the Investigator
  • Key Qualities for an Investigator
  • The Investigation Plan
  • Sample Issues
  • The Investigation Process
  • Sample Issues
  • The Investigation Process
  • Witness Evidence
  • Witness Information to Gather
  • A Witness’ Rights
  • About Confidentiality
  • Documents to Review
  • Location Evidence
  • The Manager’s Role During the Investigation
  • Managing the People Involved
  • Creating the Report, Part One
  • Creating the Report, Part Two
  • Who Should See the Report?
  • Verbal Sharing
  • Written Sharing
  • What Information Should Be Shared?
  • Who Should Share This Information With the Recipients?

 Session 16: Making the Decision

  • Who Makes the Decision?
  • When Should a Lawyer Be Involved?

 Session 17: Creating Solutions

  • To Fix or to Punish?
  • Outcomes for the Complainant
  • Outcomes for the Respondent
  • Changes in the Organization

 Session 18: After It’s Over

  • Getting Back to Normal
  • Maintaining Records

 Session 19: Skill Application

  • Process Overview
  • Key Players
  • Stage 1
  • Stage 2
  • Stage 3
  • Stage 4

 Session 20: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:


  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)


  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Delivery Method Online
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Course Summary

Course ID No.: 002PWPHOC
Delivery Mode: Online
Course Access: Lifetime Course Access
Time required: Study at your own pace
Course Duration: 6 - 8 Hours
Assessments: Yes
Qualification: Certificate