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Certificate In Civility in the Workplace Online Course

Create a Professional Culture That Results in Client Satisfaction


Create a Professional Culture That Results in Client Satisfaction

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.

By the end of this Civility in the Workplace Online Short Course, you will be able to:

  • Define civility, understand its causes, and enumerate at least three of it's behavioral indicators
  • Understand the costs of incivility, as well as the rewards of civility, within the workplace.
  • Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
  • Learn the basic styles of conflict resolution and identify the sytle most appropriate for managing particular conflicts in the workplace.
  • Learn skills in diagnosing the causes of uncivil behavior.
  • Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
  • Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
  • Learn facilitative communication skills such as listening and appreciative inquiry.
  • Learn specific interventions that can be utilized when there's conflict within the workplace.
  • Learn a recommended procedure for systematizing civil behavior within the workplace.

Course Fast Facts:

  1. Easy to follow and understand
  2. Only 6 to 8 hours of study is required
  3. Unlimited, lifetime access to online course
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time
  6. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Workplace Soft Skills Courses

If you’d like to help your workplace flourish, take a look at the range of workplace essentials soft skills courses available at Courses For Success.

Please Note: We have included reviews from our Personal Success Program as we provide this free program with every course.

Module One - Getting Started

Module Two - Introduction

  • What is Uncivil Behavior?
  • Three reasons why you should be civil
  • Dealing with difficult personalities
  • Cost and rewards

Module Three - Effective Work Etiquette

  • Greetings
  • Respect
  • Involvement
  • Being politically correct

Module Four - Costs and Rewards

  • Incivility and the costs
  • Civility and rewards
  • Four causes of incivility
  • How to overcome it

Module Five - Conflict Resolution

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Module Six - Getting to the Cause

  • Examining the root cause
  • Creating a cause-and-effect diagram
  • Forgiveness
  • Benefits of resolution

Module Seven - Communication

  • Para-verbal communication
  • Non-verbal communication
  • Listening skills
  • Appreciative inquiry

Module Eight - Negotiation

  • Three sides to incivility
  • Mediation
  • Arbitration
  • Creative problem-solving

Module Nine - Identifying your Needs

  • Completing a needs analysis
  • Focus groups
  • Observations
  • Anonymous surveys

Module Ten - Writing a Civility Policy

  • Designating the core group
  • Defining what is unacceptable behavior
  • Defining the consequence
  • Writing the policy

Module Eleven - Implementing the Policy

  • The first steps
  • Training
  • Addressing complaints
  • Enforcing violators

Module Twelve - Wrapping up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
49%
4 star
31%
3 star
13%
2 star
5%
1 star
2%
(3058)
Average rating 4 out of 5 stars

20 June 2019 10:09:11 PM

I'm thankful for this opportunity to be able to complete this course, I'm more motivated and excited to plan my dreams. Focusing on the people who I will put in my inner circle, uncluttered my my and fill my mind with positive thoughts. Thank you for giving me a wake up call to get my full confidence in life back and to take action.

18 June 2019 10:01:05 PM

Beautiful course, straight to the point! Learned a lot and will definitely use them in my everyday life!

18 June 2019 04:59:59 AM

Ca'nt wait to finish and put this knowledge to work!

17 June 2019 11:19:57 AM

Enjoyable course. The presenter was engaging and informative.

17 June 2019 11:14:45 AM

Enjoyable course. The presenter was engaging and easy to listen to.
The workbook was a helpful guide but
- there was no quick connection/reference to the course units, so it was difficult to follow
- the solid blue background is not suitable for printing; consider an interactive web based form and/or a more printer friendly format.
- there were a few typos/spelling errors that should be fixed.

16 June 2019 06:50:37 PM

Great course - Thank you

13 June 2019 03:39:29 PM

Thank You

13 June 2019 04:11:16 AM

Very informative. Learned a lot from watching the videos

11 June 2019 11:33:41 PM

i really learned a lot about myself. very inspiring.

11 June 2019 06:17:31 PM

thank-you, enjoyed this course

11 June 2019 04:57:20 AM

Great information

9 June 2019 06:02:28 PM

NO COMMENT

7 June 2019 01:55:13 AM

this course was useful

5 June 2019 11:32:35 AM

Great course to motivate yourself

5 June 2019 03:24:10 AM

Great course very interesting

2 June 2019 08:18:40 AM

Very good course.

27 May 2019 03:18:55 AM

Very nice course

26 May 2019 11:15:12 AM

good course

26 May 2019 11:07:08 AM

good course

20 May 2019 11:30:41 PM

I like this course a lot. It gives me a chance to start believing that I have to act not just to watch. My mind is my power. I can do it.

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Features:
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Course Summary

Course ID No.: 020CW
Delivery Mode: Online
Course Access: Lifetime Course Access
Time required: Study at your own pace
Course Duration: 6-8 Hours
Assessments: Yes (multiple choice)
Qualification: Certificate