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Certificate In Knowledge Management Foundation Online Course

Learn the Basics of Knowledge Management

Learn the Basics of Knowledge Management

The knowledge held by an organization’s employees is sometimes its most valuable asset. Therefore, it should be stored, protected, and managed like any other resource. This course will introduce you to knowledge management tips, techniques, and processes.

In this course, you will learn what knowledge is, what knowledge management is, how tacit and explicit knowledge are different, and the business benefits that knowledge management can bring. Then, you will learn about the knowledge management mix (which includes people, technology, and process) as well as a four step process for building your knowledge management framework. You will also learn about four knowledge management models: Bukowitz and Williams’ KM Process Framework, Gamble and Blackwell’s knowledge management matrix, Botha’s process model, and Nonaka and Takeuchi’s spiral model. Implementation aspects, such as knowledge management teams, post-mortem plans, KMBOKs, Chief Knowledge Officers, and pilot programs, are covered as well.

After you complete this course, you will be able to:

  • Define knowledge and knowledge management.
  • Explain the difference between explicit and tacit knowledge.
  • Identify various knowledge management theoretical models.
  • Explain how a properly implemented knowledge management program can improve efficiency.
  • Describe the steps for employing a new knowledge management program in an organization.
  • Identify the required components for implementing a knowledge management framework within an organization.

Course Fast Facts:

  1. Easy to follow and understand
  2. Only 6 to 8 hours of study is required
  3. Unlimited, lifetime access to online course
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time
  6. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

 Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Making Connections

 Session 2: Definitions

  • Defining Knowledge
  • Tacit Versus Explicit Knowledge
  • Communicating Explicit and Tacit Knowledge
  • Defining Knowledge Management
  • Case Studies
  • Summary
  • Lessons Learned
  • History of Knowledge Management
  • Karl-Erik Svelby
  • Going Global

 Session 3: The Business Case for Knowledge Management

  • Reducing Costs and Growing Sales with Knowledge Management
  • How Knowledge Management Can Help Reduce Costs
  • How Knowledge Management Can Help Grow Sales
  • Personal Work Performance and Bottom Line Benefits
  • Business Case Basics
  • What to Include in Your Business Case
  • Sample Knowledge Management Business Case
  • Cost of Recommended Program or Change
  • Executive Summary

 Session 4: The Knowledge Management Mix

  • People
  • Company Directory
  • Establish a Best Practice Database
  • Communities of Practice
  • Tips for Developing a Community of Practice within an Organization
  • Breaking Down the Model
  • Summary
  • Recognition within the Knowledge Management Mix
  • Technology
  • Process
  • Explicit Knowledge Processes
  • Using a Content Management System
  • Content Management System Considerations
  • Tacit Knowledge Processes

 Session 5: The Knowledge Management Framework

  • Introduction
  • Needs Analysis
  • How Do I Conduct A Needs Analysis?
  • Stage One: Define Your Research
  • Stage Two: Collect Data
  • Stage Three: Analyze Data
  • Stage Four: Present What You Have Found
  • Stage Five: Plan for the Future
  • Resource Identification
  • Steps for Resource Identification
  • Breaking Down the Phases
  • Process Analysis, Identification, and Construction
  • Process Checklist
  • Making Connections
  • Implementing New Processes
  • Accumulating, Sharing, and Storing Knowledge

 Session 6: ITandD’s Conundrum

  • Introduction
  • Questions
  •  Session 7: Knowledge Management Models
  • The KM Process Framework (Bukowitz and Williams)
  • Model Overview
  • Breaking Down the Model
  • Knowledge Management Matrix (Gamble and Blackwell)
  • Breaking Down the Model
  • Case Study
  • Process Model (Botha)
  • Breaking Down the Model
  • Case Study
  • Knowledge Spiral Model (Nonaka and Takeuchi)
  • Case Study
  • Summary of the Models Presented

 Session 8: The Knowledge Management Toolkit

  • Cross-Functional Teams
  • Making Connections
  • Case Study
  • Mentoring
  • Making Connections
  • Defining Mentorship
  • Organizational Culture: Making Connections
  • Making Connections
  • Zappos
  • Zappos Culture
  • Zappos Family Core Values
  • Summary
  • Making Connections
  • Grow Your Culture to Support Your Initiative
  • Tips for Crafting a Knowledge-Sharing Culture
  • IT Solutions
  • Summary
  • Which Technologies Would Be Best?
  • Questions

 Session 9: Implementing Knowledge Management Initiatives

  • Building Knowledge Networks
  • How to Build Knowledge Networks
  • Creating a Knowledge Management Body of Knowledge (KMBOK)
  • Making Connections
  • What Is a Body of Knowledge? What Is a KMBOK?
  • Steps to Create Your Organization’s KMBOK
  • Creating a Chief Knowledge Officer (CKO) Position
  • What Is a Chief Knowledge Officer?
  • What Is a Chief Knowledge Officer Responsible For?
  • Hire Internally or Externally?
  • Advertise for Your CKO
  • Creating a Post-Mortem Plan
  • Benefits of Post Mortems
  • How to Conduct a Post Mortem
  • After the Post Mortem
  • Creating Measures
  • Creating Measures
  • Introduction
  • Plan to Measure
  • What to Measure
  • Ways to Measure
  • Start With a Pilot
  • Steps to Creating a Pilot Program
  • Benefits of a Pilot Program
  • Possible Benefits of a Pilot Program
  • Where Do I Put This?
  • Choosing a Location
  • Centralized Organizations
  • Decentralized Organizations
  • You Have A Place – Now What Do You Need?
  • Support Your Organization Through the Change
  • Tips for Organizational Change

 A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:


  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)


  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Course Summary

Course ID No.: 002KMOC
Delivery Mode: Online
Course Access: Lifetime Course Access
Time required: Study at your own pace
Course Duration: 6 - 8 Hours
Assessments: Yes
Qualification: Certificate